Emotional Intelligence in Public Administration

1. Concept & Goleman's 5 Components of EI

Cue Words	Notes
Definition of EI	Ability to recognize, understand, manage, and reason with one's own emotions and the emotions of others, using emotional awareness to guide thinking and behavior.
EQ vs IQ	IQ (Intellectual Quotient): Measures cognitive intelligence, analytical skills, and memory. Predicts academic performance. EQ (Emotional Quotient): Measures emotional and social competence. Predicts leadership effectiveness, interpersonal harmony, and stress resilience. "IQ gets you hired; EQ gets you promoted."
Daniel Goleman's 5 EI Components	Self-Awareness: Recognizing one's own emotions, strengths, weaknesses, and triggers. Self-Regulation: Controlling disruptive emotions, managing anger, and impulse control. Motivation: Passion to achieve goals beyond money/status; inner drive and resilience. Empathy: Understanding the emotional makeup and needs of others. Social Skills: Managing relationships, conflict resolution, persuasion, and teamwork.

2. Application of EI in Public Administration

Cue Words

Notes

Utility for Civil Servants

Crisis Management: Maintaining calm and composure during riots, natural disasters, and high-pressure emergencies. Conflict Resolution & Public Negotiation: De-escalating mob fury, mediating communal tensions, and handling sensitive public protests. Empathetic Public Service: Understanding grievances of poor, tribal, and marginalized citizens without bureaucratic apathy. Team Leadership & Motivation: Inspiring subordinate staff, preventing burnout, and managing workplace stress.

3. Mayer-Salovey Ability Model of EI (Alternative Framework)

Cue Words	Notes
Peter Salovey & John Mayer's Four-Branch Model	An alternative, academically foundational EI model (Goleman's own model built on it): (1) Perceiving Emotions (accurately identifying emotions in self/others via facial expression, tone), (2) Using Emotions to Facilitate Thought (harnessing mood to aid reasoning/creativity), (3) Understanding Emotions (comprehending complex/mixed emotions and their likely progression), (4) Managing Emotions (regulating one's own and influencing others' emotions constructively). Useful to cite alongside Goleman's model to show breadth of theoretical grounding.
Application Note	Unlike Goleman's competency-based model (suited to workplace leadership), the Mayer-Salovey model treats EI strictly as a cognitive ability akin to IQ, measurable via tests like the MSCEIT — useful distinction if an answer asks to "critically examine" EI theories.